CITRIX - SUPPORT EXPERIENCE STUDY
As the Citrix Support UX lead, I wanted to investigate what areas of the support experience could be improved for users.
The first step was to start with the discovery: User interviews, research, data analysis, and customer feedback survey examination. Once the discovery phase was concluded, I’ve put together the research study documentation and presented to stakeholders. At the end of this process, the main findings were appointed as improvement opportunities, turned into business requirements and features to be designed and implemented.
The following screens were part of this process:
